Frequently asked questions about our products, services, and policies. Find quick answers to common inquiries and get the support you need.
Is the leather genuine?
Yes. We use genuine premium Italian calfskin leather across our collections. Each piece is carefully crafted to ensure it meets our standards of quality and longevity.
Will the leather scratch?
Leather is a natural material and will develop character over time. Our embossed calfskin is chosen for its durability and everyday resilience, helping it maintain its beautiful finish while ageing gracefully.
Where are your products made?
Our collections are crafted by skilled leather artisans using premium Italian calfskin and traditional embossing techniques, combining exceptional craftsmanship with timeless design.
How should I care for my leather goods?
To preserve the beauty of your Velssani piece, avoid prolonged exposure to water, direct sunlight, and excessive heat. Wipe gently with a soft, dry cloth and store it in the provided dust bag when not in use.
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How long does shipping take?
Orders are typically dispatched within 1–3 business days. Delivery times vary depending on your destination, but estimated shipping times are displayed during checkout.
What is your returns policy?
We accept returns within 30 days of delivery, provided your item is unused and returned in its original packaging. Please visit our Returns Policy for full details.
Need further assistance?
Our Client Services team is here to help. If you have any questions before or after your purchase, we're always happy to assist.