We want you to shop with complete confidence. If your Velssani piece isn't quite right, our Client Services team is here to help.
Returning an Item
We accept returns within 30 days of delivery, provided your item is unused, in its original condition, and returned with its original packaging.
To begin a return, simply email us at velssanibrand@gmail.com, and we'll guide you through the process.
Exchanges
Need a different item? The quickest way to receive your preferred piece is to return your original order and place a new one once your return has been approved.
Received a Damaged or Incorrect Item?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method. Refunds are typically issued within 10 business days of approval.
Need Help?
If you have any questions before or after your purchase, our Client Services team is always happy to assist.
Email: velssanibrand@gmail.com
For full terms and conditions, including eligibility, exclusions, and your statutory rights, please refer to our Returns Policy.